The text communicated to the customer in a language other than French (on the website or by any other means) is communicated as strictly commercial and informative.

Please refer to the french version.

If you have any question, fell free to contact us and we'll answer you quickly.

We apologize for any inconvenience this may cause, and thank you for your patience. 



You have the right to retract an order without giving any reason within fourteen days.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the property.

To exercise the right of withdrawal, you must notify us of your decision by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail) to the following address:


Boulevard Albert-Elisabeth, 99/B0-1

7000 Mons Belgique .

You can use the form of withdrawal form but it is not obligatory.

You can also fill out and submit the model withdrawal form or other unambiguous declaration via our contact page or directly by e-mail If you use this option, we will send you an acknowledgment of receipt of the retraction by email without delay.

For the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

1. Effects of the retraction

In the event of withdrawal by you, we will refund all payments received from you, including delivery charges (except for additional charges arising from the fact that you have chosen, if applicable, a delivery method other than the less expensive standard delivery method proposed by us) without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We postpone this refund until recovery of goods, or until the consumer has provided proof of shipment of goods in the case of orders over 100 euros including tax.

We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not cause any costs for you.

You must return or return the property to Just-Add-In, Bd Albert-Elisabeth, 99 / B0-1 7000 Mons Belgium, without undue delay and, in any event, no later than 14 days after you have received communicated your decision to retract. This period is considered respected if you return the good before the expiration of the period of fourteen days.

You will be responsible for the direct costs of returning the property.

Your liability is only incurred with respect to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good.

2.Model withdrawal form to send us.

Retraction form:


Please complete and return this form only if you wish to retract an order.

  - To the company's attention:



Boulevard Albert-Elisabeth, 99/B 0-1

7000 Mons Belgique


  - I / We (*) notify you / notify (*) hereby my / our (*) withdrawal of the contract for the sale of the goods (*) / for the provision of services (*) below:










  - Ordered on (*) / received on (*):




  - Name of the consumer (s):


  - Address of the consumer (s):





  - Signature of the consumer (s) (only in case of notification of this form on paper)




  - Date


(*) Delete as appropriate